Do you take on single repairs, or only contracts?

Both. Contract clients get agreed response times and out-of-hours cover, but we are equally happy to attend a single repair. Many of our longest-standing maintenance clients started with one job.

How quickly can you attend an urgent problem?

Priority-one issues — active leaks, anything affecting security or safety — are attended as an emergency. Response times for lower priorities are set out in your maintenance agreement so expectations are explicit on both sides.

Can you work directly with our tenants?

Yes. With your authorisation we arrange access directly with tenants, confirm appointments, and report back to you on what was found and completed, so you are informed without having to coordinate the visit.

Do you provide records for compliance purposes?

Every visit generates a written record of the fault, the work carried out and any follow-on recommendations. These are supplied in a format you can file against the property.

03 / MAINTENANCE

Property maintenance and repairs

Reactive repairs and planned maintenance for landlords, managing agents and commercial premises — with response times, records and one number to call.

Maintenance is a scheduling problem more than a trade problem. The cost of a defect is rarely the repair itself — it is the void period, the second visit, the tenant chasing, and the small fault that was left until it became a structural one.

We run maintenance as a managed service: one number, an agreed response time by priority, and a written record of what was found and what was done. For portfolios we plan the predictable work annually so the reactive budget covers genuine surprises.

Suited to

Landlords with single or multiple properties
Managing agents needing a reliable contractor
Commercial premises and small sites
Homeowners with an ageing property to keep on top of

Request an estimate

Response: Agreed by priority level
Reporting: Written record per visit
Contracts: Planned or ad-hoc
Out of hours: Available to contract clients

Capabilities

What property maintenance covers with us

Reactive repairs

Leaks, failed seals, damaged plaster, broken fixtures, door and window faults, and the general fabric repairs that make a property unlettable. Triaged by priority and attended within the response times we have agreed with you.

Planned maintenance

Annual programmes covering gutter clearance, external decoration cycles, roof inspections, sealant renewal and timber care — the works that are inexpensive on schedule and expensive once ignored.

Building fabric

Roofing repairs, flashing and leadwork, guttering and rainwater goods, pointing, damp investigation and treatment, timber repair and rot remediation, carpentry and tiling.

Void and turnaround works

Full turnaround between tenancies: clearance, repairs, making good, redecoration and cleaning, sequenced to return the unit to the market in the shortest sensible time rather than the shortest possible one.

Scope of works

Specifically, we carry out

If what you need is not listed, ask. We cover London, Greater London, Essex, Hertfordshire, Kent and Surrey.

Reactive repairs and call-outs
Planned maintenance programmes
Roof repairs, flashing and leadwork
Guttering, downpipes and rainwater goods
Damp investigation and treatment
Timber repair and rot remediation
Carpentry, doors and window repairs
Tiling, sealing and wet-area repair
Void property turnarounds
Repointing and external fabric repair

Related work

Property maintenance case studies

MM-2402 · Greater London · 2024
Planned maintenance across a fourteen-property portfolio
A reactive-only repair spend restructured into an annual planned programme with defined response times.
Case study

Questions

Property maintenance — the usual questions

Do you take on single repairs, or only contracts?: Both. Contract clients get agreed response times and out-of-hours cover, but we are equally happy to attend a single repair. Many of our longest-standing maintenance clients started with one job.
How quickly can you attend an urgent problem?: Priority-one issues — active leaks, anything affecting security or safety — are attended as an emergency. Response times for lower priorities are set out in your maintenance agreement so expectations are explicit on both sides.
Can you work directly with our tenants?: Yes. With your authorisation we arrange access directly with tenants, confirm appointments, and report back to you on what was found and completed, so you are informed without having to coordinate the visit.
Do you provide records for compliance purposes?: Every visit generates a written record of the fault, the work carried out and any follow-on recommendations. These are supplied in a format you can file against the property.

Also from MARL

The other two disciplines

01 / CONSTRUCTION

Construction and structural works

Extensions, loft conversions and structural alterations, delivered with the drawings, the building control sign-off and the programme all held in one place.

Explore

02 / DECORATING

Decorating and specialist finishes

Preparation-led interior and exterior decorating, plastering and specialist coatings — the trades where the standard of the finish is decided long before the topcoat.