How we work
Seven stages, and what you get from each one
A process is only useful if the client can see it. Each stage below ends with something you physically receive — a scope, a price, a programme, an update, a closed snag list.
- 01
Enquiry and first call
You tell us what you are trying to achieve and we tell you, honestly, whether we are the right contractor for it. If the work is outside what we do well, we will say so on the call rather than after a survey.
- You receive
- A straight answer and a booked survey date
- Typical timing
- Same or next working day
- 02
Site survey and measurement
We attend, measure, and look at the things that move prices later — substrate condition, access, existing structure, services and drainage. Anything we cannot see is identified as a risk at this stage rather than discovered at week three.
- You receive
- A recorded scope and any flagged risks
- Typical timing
- 60–90 minutes on site
- 03
Written quotation and programme
You receive an itemised quotation that separates preparation, materials and labour, alongside a programme showing the sequence and the key dates. The figure at the bottom is the figure we work to.
- You receive
- Itemised fixed quotation and programme
- Typical timing
- Within 3–5 working days
- 04
Approvals and mobilisation
Where the work requires planning, building control or party wall input, we tell you exactly what is needed and coordinate with your consultants. We do not start on site until the paperwork that protects you is in place.
- You receive
- Confirmed start date and site set-up plan
- Typical timing
- Varies by consent required
- 05
On site
One contracts manager owns the job. The site is protected on day one, kept tidy each evening, and you get a short weekly update covering what was done, what is next and anything that needs a decision from you.
- You receive
- Weekly progress update
- Typical timing
- Per agreed programme
- 06
Snagging and handover
We walk the completed work with you and write the snag list ourselves — finding the defects before you do is part of the job. Snags are closed out before the final invoice is issued, not after it.
- You receive
- Closed snag list and final account
- Typical timing
- Before final invoice
- 07
Aftercare
Workmanship is covered after handover, and we stay reachable. For maintenance clients this stage simply becomes the start of the planned programme.
- You receive
- Written workmanship cover
- Typical timing
- Ongoing
Standards
The commitments behind the process
The quotation is the price
Itemised, fixed and written. Variations exist only where the scope genuinely changes, and every one is agreed with you in writing before the work is carried out.
One contact, not a rota
A single contracts manager stays with your project from survey to handover. You never have to explain the job twice or chase three trades for the same answer.
Three trades, one standard
Construction, decorating and maintenance sit under one roof. The team that forms the opening is the team that plasters and paints it, so nobody inherits somebody else's shortcuts.
Preparation is priced properly
The stages that decide whether work lasts — groundworks, substrate preparation, protection — are costed as their own line items rather than quietly compressed to win a job on price.
We snag our own work
We produce the defect list before you do, and close it before the final invoice. A handover should be the end of the job, not the beginning of a negotiation.
Records you can keep
Scope, variations, programme changes and maintenance visits are documented. It protects you, and it means the next contractor — even if it is not us — inherits a property that is understood.
Variations
What happens when something changes
- 01We identify the change and stop that element of work rather than pressing on.
- 02You receive a written variation setting out the cause, the cost and the programme effect.
- 03Nothing proceeds until you approve it. If you decline, we tell you what the alternatives are.
- 04The variation is added to the final account as its own line, never absorbed into another item.
Start at stage one.
A call, then a survey. You will know within a week whether we are the right contractor and what the work should cost.